Effective Date: June 23, 2025 • Last Updated: June 23, 2025
Introduction
Tenzro, Inc. ("Tenzro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI infrastructure platform services, including Tenzro Cortex, Tenzro Storage, Tenzro Network, and Tenzro Ledger (collectively, the "Services"), and when you visit our website at tenzro.com.
Contact Information
Company: Tenzro, Inc.
Address: 986 Bosworthfield Road, Barrington, IL 60010, US
Email: privacy@tenzro.com
Data Protection Officer: dpo@tenzro.com
Information We Collect
Information You Provide Directly
Account Information
- • Name, email address, phone number
- • Company name and professional role
- • Billing information and payment details
- • API keys and authentication credentials
Platform Usage Data
- • AI model requests and responses (Tenzro Cortex)
- • Data uploaded to storage services (Tenzro Storage)
- • Network configuration and communication logs (Tenzro Network)
- • Cryptographic operations and key management activities (Tenzro Ledger)
Communications
- • Support tickets and correspondence
- • Feedback, surveys, and testimonials
- • Contact form submissions
Information Collected Automatically
Technical Information
- • IP addresses and device identifiers
- • Browser type, operating system, and device information
- • Usage patterns, performance metrics, and error logs
- • Geographic location data (country/region level)
Cookies and Tracking Technologies
- • Essential cookies for platform functionality
- • Analytics cookies for usage understanding
- • Preference cookies for user settings
How We Use Your Information
Service Provision
- • Deliver AI infrastructure services
- • Process API requests and responses
- • Manage data storage and retrieval
- • Secure network communications
Account Management
- • Create and maintain user accounts
- • Process billing and payments
- • Provide customer support
- • Send service notifications
Platform Improvement
- • Analyze usage patterns and performance
- • Develop new features and services
- • Optimize infrastructure and algorithms
- • Conduct security monitoring
Legal Compliance
- • Comply with applicable laws and regulations
- • Respond to legal requests and court orders
- • Protect against fraud and abuse
- • Enforce our Terms of Service
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share information in the limited circumstances described below.
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, including cloud infrastructure providers, payment processors, and analytics services. These providers are contractually bound to protect your information.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Data Security
We implement comprehensive security measures to protect your information, including:
Encryption
Data encrypted in transit and at rest using industry-standard protocols, including post-quantum cryptography through Tenzro Ledger.
Access Controls
Multi-factor authentication, role-based access controls, and regular access reviews to ensure only authorized personnel can access data.
Infrastructure Security
Secure cloud infrastructure, regular security audits, penetration testing, and continuous monitoring for threats.
Compliance
Adherence to industry standards including SOC 2, GDPR, CCPA, and other applicable data protection regulations.
Your Rights and Choices
Access and Portability
Request access to your personal information and receive a copy in a machine-readable format.
Correction and Updates
Update or correct your personal information through your account settings or by contacting us.
Deletion
Request deletion of your personal information, subject to certain legal and operational requirements.
Opt-Out
Opt out of marketing communications and non-essential data processing activities.
International Data Transfers
Your information may be processed and stored in the United States and other countries where we operate. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions where applicable.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@tenzro.com
Address: 986 Bosworthfield Road, Barrington, IL 60010, US