Terms of Service
Terms and conditions for using Tenzro's AI infrastructure platform
Effective Date: June 23, 2025 • Last Updated: June 23, 2025
Introduction
These Terms of Service ("Terms") constitute a legal agreement between you ("Customer," "you," or "your") and Tenzro, Inc. ("Tenzro," "we," "us," or "our") governing your access to and use of Tenzro's AI infrastructure platform services, including Tenzro Cortex, Tenzro Storage, Tenzro Network, and Tenzro Ledger (collectively, the "Services").
Company Information
Company: Tenzro, Inc.
Address: 986 Bosworthfield Road, Barrington, IL 60010, US
Support: support@tenzro.com
Legal: legal@tenzro.com
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
Service Agreement
Service Description
Tenzro Cortex
Universal AI inference platform providing access to multiple AI models through a single API with intelligent routing and cost optimization.
Tenzro Storage
AI-optimized data management with ML dataset management, integrity verification, and cross-service integration.
Tenzro Network
Secure decentralized mesh networking with global device coordination and zero-trust architecture.
Tenzro Ledger
Post-quantum cryptography with enterprise key management, compliance automation, and hardware-backed security.
Account Registration
Account Requirements
- • You must be at least 18 years old to create an account
- • You must provide accurate and complete information
- • You are responsible for maintaining account security
- • One person or entity may only create one account
Account Types
- • Individual: Personal API keys and billing for solo developers
- • Organization: Team management with centralized billing and permissions
- • Enterprise: Custom contracts with dedicated support and infrastructure
Service Level Agreement
Availability
99.9% uptime SLA for all core services with automatic failover and redundancy.
Support
24/7 technical support with response times based on your account tier and issue severity.
Performance
Guaranteed performance metrics for API response times and data processing throughput.
Billing and Payment
Billing Models
Subscription
Monthly tiers with included usage plus overage charges.
- • Predictable monthly costs
- • Included usage allocations
- • Overage billing for excess usage
Pay-as-you-go
Direct per-unit pricing with real-time usage tracking.
- • Pay only for what you use
- • Real-time usage monitoring
- • No minimum commitments
Credits
Prepaid credits with volume bonuses up to 20%.
- • Volume discounts available
- • Flexible credit allocation
- • No expiration dates
Payment Terms
Payment Processing
- • Payments processed monthly in arrears for usage-based billing
- • Subscription fees charged in advance on billing date
- • Credit card, bank transfer, and wire transfer accepted
- • Enterprise customers may receive net-30 payment terms
Disputes and Refunds
- • Billing disputes must be reported within 30 days
- • Refunds available for service outages exceeding SLA
- • Unused prepaid credits are non-refundable
- • Subscription fees are non-refundable
Late Payments
- • 1.5% monthly service charge on overdue amounts
- • Account suspension after 30 days past due
- • Data deletion after 90 days past due with notice
- • Collection costs charged to customer
Usage Monitoring
You are responsible for monitoring your usage and associated costs. We provide real-time usage dashboards and billing alerts. You may set spending limits and usage quotas through your account dashboard. Usage overages beyond set limits may result in service throttling or suspension.
Acceptable Use Policy
Our Services must be used responsibly and in compliance with all applicable laws. The following activities are strictly prohibited.
Prohibited Activities
Illegal Content
- • Illegal goods, services, or activities
- • Intellectual property infringement
- • Fraud, phishing, or identity theft
- • Child exploitation or abuse content
Harmful Activities
- • Malware, viruses, or harmful code
- • Hacking, penetration testing without permission
- • DDoS attacks or network abuse
- • Spam or unsolicited communications
Privacy Violations
- • Unauthorized data collection
- • Personal information harvesting
- • Surveillance without consent
- • Biometric data misuse
Service Abuse
- • Excessive resource consumption
- • Account sharing or reselling
- • Reverse engineering or circumvention
- • Competing service development
Content Responsibility
Your Content
You retain ownership of all content you upload, process, or store using our Services. You are solely responsible for ensuring your content complies with applicable laws and these Terms. You grant us a limited license to process your content solely to provide the Services.
Content Monitoring
We may monitor content for compliance and security purposes but have no obligation to do so. We reserve the right to remove content that violates these Terms or applicable law. Automated scanning may be used to detect prohibited content.
Enforcement
Warnings
Initial violations may result in warnings and requests for corrective action.
Suspension
Serious or repeated violations may result in account suspension or service limitation.
Termination
Severe violations may result in immediate account termination and data deletion.
Liability and Disclaimers
Service Disclaimers
Services provided "AS IS": While we strive to provide reliable services, we make no warranties about the Services' accuracy, reliability, completeness, or suitability for any particular purpose. The Services are provided on an "as is" and "as available" basis without warranties of any kind.
Limitation of Liability
Maximum Liability
Our total liability to you for any claims arising from or related to the Services shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
Excluded Damages
We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.
Indemnification
You agree to indemnify and hold harmless Tenzro from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights. This includes reasonable attorneys' fees and court costs.
Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or third-party service failures.
Data and Privacy
Data Processing
We process your data in accordance with our Privacy Policy and applicable data protection laws. You retain ownership of your data, and we act as a data processor for your content.
Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and you acknowledge the inherent risks.
Data Portability and Deletion
You may export your data at any time through our APIs or dashboard. Upon account termination, we will delete your data within 90 days unless required to retain it by law.
Intellectual Property
Tenzro IP
The Services, including all software, documentation, and related materials, are owned by Tenzro and protected by intellectual property laws. We grant you a limited, non-exclusive license to use the Services as permitted by these Terms.
Your IP
You retain all rights to your content and data. By using our Services, you grant us only the necessary rights to provide the Services, including processing, storing, and transmitting your content.
Feedback
Any feedback, suggestions, or ideas you provide about our Services become our property and may be used to improve our Services without compensation to you.
Termination
Termination by You
You may terminate your account at any time through your dashboard or by contacting support. Termination is effective immediately, but you remain responsible for charges incurred before termination.
Termination by Tenzro
We may suspend or terminate your account for violations of these Terms, non-payment, or other legitimate business reasons. We will provide reasonable notice when possible.
Governing Law and Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in New Castle County, Delaware.
Dispute Resolution
Before filing any lawsuit, you agree to first contact us to attempt to resolve any dispute informally. If informal resolution fails, disputes may be resolved through binding arbitration under the American Arbitration Association rules.
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tenzro regarding the Services.
Modifications
We may modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days in advance.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Assignment
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Contact Information
If you have questions about these Terms or need legal assistance, please contact us:
Legal inquiries: legal@tenzro.com
General support: support@tenzro.com
Address: 986 Bosworthfield Road, Barrington, IL 60010, US